SAN JOSE, Calif. — There's hype. There's hysteria. And
there's history.
The hype around Apple Inc.'s upcoming iPhone is
abundantly clear. So is the hysteria. But how the iPhone
will leave its historical mark after Friday's launch is to
be seen.
Will the gadget — which triples as a cell phone, iPod
media player and a wireless Web device — be as
"revolutionary" as Apple CEO Steve Jobs has claimed?
Even if the product flops for some reason or stays
limited to the high-end corner of the smart phone market,
the iPhone has already jolted the industry, showing that it
is not just the body and outward beauty of the handset that
counts, but what's inside.
Remember the television ads for the Motorola RAZR?
The commercials showed off the sexy, thin profile of the
clamshell handset and seduced more than 50 million people
from 2004 to 2006 to buy it, making it the most popular cell
phone ever sold.
But people want more now. There are plenty of slim,
ultra-thin options out there, but not many make finding
photos, saving phone contacts, picking up voice mail and
selecting ringtones insanely easy.
"This is the most anticipated phone since Alexander
Graham Bell did his," said Michael Gartenberg, an industry
analyst at JupiterResearch. "Part of it is the fascination
with Apple's products and how well they design them, but
it's also about how poor the design in software is in cell
phones now, and how much time Apple has spent working on
this."
Apple's iPhone commercials show a finger swiping the
touch screen display to activate the home menu, and with one
tap on the photo icon, up pops your photos. Another icon
zips over to your contacts.
Not a drop-down menu in sight.
"A few handset makers have been trying to make the phone
simpler without having to refer to a manual that's 18 times
the size of the phone," said Richard Doherty, president of
The Envisioneering Group, a research company. "But Apple is
going for the moon here."
Oakland Web programmer David Stillman, 21, hopes to be
the first of his friends to own an iPhone.
Stillman, who has three Macintosh computers and two
iPods, plans to trade in his 2-year-old Sanyo phone for the
high-end $599 iPhone if the all-inclusive monthly charges
come to less than $100. Apple and AT&T Inc. — the exclusive
carrier for the iPhone — have not yet disclosed the service
charges.
Stillman says the best iPhone features appear to be the
simple access to Google Inc.'s online maps and route
directions and the intuitive user interface, which allows
for easy scrolling through a contact list, fast searches
through photo albums and quick callback for missed calls and
recently dialed numbers.
Also, instead of just listening to voicemail in the order
received, Apple has created what it calls "visual voicemail"
for iPhone, an innovative way to see the list of voice
messages so users could quickly choose the one they want to
hear.
"The software is going to sell this phone — it's going to
be so easy and obvious and will correct a lot of problems in
other phones," said Stillman, who was waiting for Apple's
flagship retail store in San Francisco to open Friday
morning to do some shopping. "Other phones — even
BlackBerries — can do a million things but you can't figure
out how to do anything on them."
With its iPod players and Macintosh computers, the
Cupertino-based company has already cemented a reputation
for making products that are intuitive and easy to use.
Other electronics makers have admitted that Apple has set
the bar there for those product categories.
Now Apple is promoting how easy it is to surf the Web on
the iPhone.
Accessing the Web from a cell phone has improved over the
years as carriers have installed faster data networks, but
the experience of surfing the Internet, or completing tasks
like pulling up Google Maps is still not as easy as it
should be, Gartenberg said.
Not many cell phones are designed to serve up the whole
Web. The underlying operating system either doesn't support
it, or cellular carriers have limited the access.
But cell phone makers are increasingly indicating that
they want to improve the user experience and not just their
hardware designs, said Jon von Tetzchner, chief executive of
Opera Software ASA, a Norwegian maker of a Web browser that
has versions designed for use on mobile devices.
"Apple is lifting expectations on what you can get," von
Tetzchner said. "Anyone competing with them will have to
match it."
The proof will come once the iPhone gets into users
hands.
The all-touch screen device, which lacks a button
keyboard, will force users to get accustomed to typing
messages on a virtual keyboard instead of regular buttons.
The fact that it will be using a slower 2.5-generation
network instead of a 3-G network might also hamper the
experience of data transfers or Web access, though
Gartenberg noted that it's not just the bandwidth that
matters, but how well the handset's software is designed to
optimize the use of the bandwidth.
Many people are already clamoring for the gadget. More
than 1 million people have signed up with Apple and AT&T for
more information.
Not everyone will be lining up, though, when the phones
are made available on Friday at 6 p.m. local time for each
time zone.
San Francisco network administrator Scott Buzzard, 31,
says he's not tempted to trade in his Motorola Q — a smart
phone that the iPhone will be competing with — anytime soon.
He says the iPhone's price is too high, and Apple is
inexperienced in the cellular market. His biggest worry is
the touch screen and the software that underpins it.
"It looks cool and Apple has historically made great
products, but the iPhone sounds too robust for its capacity
— they're packing too much into a phone," Buzzard said while
shopping at the CompUSA store in San Francisco. "I don't
want to be the early adopter on an untested product."